Overview

Our refund policy varies by what you’ve purchased. Please read the section below that applies to your order. If you have any questions, reach out through our Contact page and we’ll take care of you.

Digital Downloads (Connect or Die eBook, free chapters, assessment results)

Because digital products are delivered instantly and can’t be “returned,” all digital purchases are final once the download link has been accessed. If you’re having trouble downloading or accessing a digital product you purchased, contact us and we’ll make it right.

Merchandise (Apparel & Print-on-Demand Items)

Our merchandise is printed on demand specifically for your order, so we’re not able to accept returns for size, color, or “changed my mind” reasons. If an item arrives damaged, defective, or misprinted, let us know within 30 days of delivery with a photo of the issue, and we’ll send a replacement or issue a refund.

The Connect or Die Paperback

If your paperback arrives damaged or defective, contact us within 30 days of delivery for a replacement or refund. Otherwise, print book returns follow the same 30-day window described above.

Coaching Sessions & Packages

Coaching sessions can be rescheduled with at least 48 hours’ notice at no charge. Cancellations made with less than 48 hours’ notice, or missed sessions, may not be eligible for a refund or reschedule. For multi-session packages (such as The Better Than Back Experience or the VIP Intensive), refunds for unused, future sessions may be issued at our discretion — contact us to discuss your situation.

Speaking Engagements

Speaking engagement bookings are governed by the specific agreement made directly with Chris Dorrity’s team for that event, which will outline any deposit, cancellation, and refund terms for that booking.

Donations

Donations made to support the Better Than Back mission are non-refundable.

Need Help?

If anything about your order isn’t right, we want to fix it. Reach out through our Contact page and we’ll respond as quickly as we can.