When things go wrong, people look for the one who is not panicking. Be that person and you lead, whether or not it is your job.
How
Breathe slowly before speaking. Ask what we know for certain. State the next step, not the whole plan. Lower your voice.
Why it works
Calm is contagious. So is panic. Pick what you spread.
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Chris Dorrity6,600+ followers
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Connect or Dieby Chris Dorrity with John Milton Fogg
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